Complaints and Feedback

Last updated: October 2026

People who reach out to Contestrights Walk-In Tubs should be treated fairly and honestly. If something went wrong, we want to hear about it. This page shows how to raise a concern and what follows. It is a general template and not legal advice.

Topics You Can Bring Up

You may write to us about:

• Your experience when you phoned or messaged Contestrights Walk-In Tubs
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, products, warranties and customer service. If there is a problem with work in your home, it usually helps to take it up with the provider first and keep a written record.

Please still tell us. Your feedback helps keep the network honest, and providers who repeatedly fall short may be removed. Know, though, that Contestrights Walk-In Tubs cannot settle contract disputes, handle warranty claims, refund a provider's work or act on a provider's behalf.

How to Reach Us

Send an email to contact@contestrights.lat with these details:

• Your name and the preferred way to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you recall
• The provider's name, if you have it
• What happened and what outcome you hope for

After You Write

We send an email to confirm we got your complaint, usually within a few business days. We then look into it. That may include speaking with the provider. After that, we reply with what we found and any steps we are taking.

Still Not Settled?

If our reply does not resolve things, answer the email and ask for a second review. Your state attorney general, a state consumer protection office or the local Better Business Bureau may also be able to help. For licensed contractors, your state contractor licensing board may be another option.

Contact

Email: contact@contestrights.lat